4. Shipping policy

WESTROW

Last updated: October 17, 2026

1. Shipping overview

WESTROW is an online store operated by Tamer Simsek, an individual trader based in Germany.

We currently ship products exclusively to customers in the United States.

Orders are fulfilled by third-party suppliers and logistics partners located in China.

All products are shipped directly from China to the customer's delivery address in the United States.

2. Order processing time

Orders are processed and prepared for dispatch within 48 hours after successful payment confirmation.

Processing includes order verification, preparation, and coordination with our fulfillment partners.

If an order cannot be dispatched within the stated processing period, WESTROW will notify the customer and provide the appropriate options regarding a revised dispatch date or cancellation and refund, as required by applicable law.

3. Delivery timeframe

Our standard shipping timeframe is:

8 to 10 business days after dispatch.

This delivery period begins when the package has been handed over to the shipping carrier.

Order processing time and transit time are separate.

Business days generally refer to Monday through Friday, excluding applicable public holidays.

Delivery delays may occasionally arise because of customs inspections, carrier disruptions, severe weather, or other circumstances affecting international transportation.

If a delay occurs, customers may contact us for assistance and may exercise any cancellation or refund rights available under our policies or applicable law.

4. Shipping destinations

WESTROW currently delivers to addresses within the United States only.

We do not offer delivery to destinations outside the United States.

Shipping availability for individual addresses is determined during checkout.

5. Shipping costs

Standard shipping is free for all eligible United States orders.

No additional standard shipping fee is charged by WESTROW at checkout.

Free shipping does not include customs duties, import taxes, or other third-party import charges that may apply.

6. International fulfillment

All products are shipped from China through our third-party fulfillment and logistics partners.

WESTROW does not require products to be shipped from the United States or Germany.

Shipping carriers may vary depending on the destination, product, and available transportation services.

A shipment may travel through international logistics facilities before entering the United States.

7. Customs duties and import taxes

Because products are shipped from China, orders may be subject to United States customs procedures.

The customer is responsible for applicable customs duties, import taxes, customs processing fees, and any other charges imposed by the relevant authorities or carriers, unless expressly stated otherwise at checkout.

These charges are not included in our free standard shipping service.

The amount and application of any import charges depend on the applicable laws, shipment value, product classification, and customs procedures.

WESTROW does not control the assessment of import duties or taxes by government authorities.

Customers may contact our support team for available information about shipment documentation and customs-related inquiries.

8. Separate shipments

Orders containing multiple products may be dispatched in separate packages.

Packages may be shipped through different carriers or logistics routes and may arrive on different dates.

When available, tracking information will be provided for each shipment.

Separate packages do not result in an additional standard shipping fee charged by WESTROW.

9. Order tracking

Once an order has been dispatched and tracking information becomes available, customers will receive shipment details through the contact information associated with their order.

Tracking updates depend on the carrier and may take time to appear after dispatch.

Customers who require help locating an order may contact WESTROW using their order number.

10. Incorrect shipping information

Customers must provide a complete and accurate delivery address during checkout.

If an address correction is required, the customer should contact support as soon as possible.

Address corrections may not be possible after dispatch.

WESTROW will review delivery problems individually and provide remedies where required by applicable law.

11. Delayed or missing orders

If an order has not arrived within 10 business days after dispatch, customers should contact our support team.

Please provide the order number and any available tracking information.

WESTROW will investigate the shipping status with its fulfillment or logistics partners.

Where an order is confirmed as undelivered, a refund will be available in accordance with our Return and Refund Policy.

If WESTROW cannot dispatch an order within the promised processing timeframe, customers will be offered any delay-consent, cancellation, and refund options required by applicable law.

12. Refunds and physical returns

WESTROW provides a 30-day refund policy beginning on the date of delivery.

Approved refunds do not require customers to physically return products.

Customers may keep or responsibly dispose of items for which a refund has been approved.

Refund requests must be submitted through our customer support email.

Approved refunds are processed to the original payment method and generally appear within 5 to 10 business days after approval and initiation.

13. Contact information

For shipping, delivery, or tracking inquiries:

Store: WESTROW

Legal seller: Tamer Simsek

Business address: Mörfelder Landstraße 138, 60598 Frankfurt am Main, Germany

Customer support email: support@westrowlxury.shop

Website: https://westrowlxury.shop/

Shipping market: United States only