Refund policy

1. Return and refund policy

WESTROW

Last updated: October 17, 2026

1. Overview

WESTROW is an online retail store operated by Tamer Simsek, an individual seller based in Germany. We sell products exclusively to customers in the United States.

This Return and Refund Policy explains how customers may request cancellations and refunds, how requests are reviewed, and when approved refunds are processed.

We offer a 30-day refund policy. Customers may submit a refund request within 30 calendar days from the date their order is delivered.

No physical product return is required for approved refunds. Customers do not need to send products back to WESTROW or to our fulfillment partners.

2. Eligibility for refunds

Customers may request a refund within 30 calendar days after delivery for the following reasons:

The product arrived damaged or defective.
An incorrect product was delivered.
The product is materially different from its description.
The customer is dissatisfied with the purchased product.
The order has not been delivered within the stated delivery timeframe and is confirmed as undelivered after review.

There are no product categories excluded from our standard 30-day refund policy.

Requests must be submitted within the applicable period. This policy does not limit any rights or remedies available under mandatory consumer protection laws.

3. How to request a refund

To request a refund, customers must contact WESTROW through our customer support email address within 30 calendar days of delivery.

Customer support email: support@westrowlxury.shop

Please include:

The order number.
The email address used to place the order.
A brief explanation of the refund request.
Photographs of the product or the reported issue, if reasonably necessary to review the request.

For an undelivered order, customers should provide the order number and relevant tracking information, if available.

WESTROW will review the request, verify the relevant order information, and communicate the outcome by email.

4. No physical returns required

WESTROW does not require customers to physically return products when a refund is approved.

Once a refund has been approved, customers may keep or responsibly dispose of the affected product.

Customers are not required to ship products to Germany, China, or any other destination as a condition of receiving an approved refund.

No physical return is necessary to complete the refund process.

5. Refund approval and payment

Once a refund request has been approved, WESTROW will initiate the applicable refund to the original payment method used at checkout.

Approved refunds generally appear on the customer's original payment account within 5 to 10 business days after approval and initiation.

The actual posting time may depend on the customer's bank, card issuer, or payment processor.

If a refund has been initiated but does not appear after 10 business days, customers should contact WESTROW so the transaction can be reviewed.

Refunds for eligible returned-free items cover the approved purchase amount, including applicable taxes associated with the refunded items. Full refunds for canceled, unshipped orders cover the amount paid for those orders.

6. Order cancellations

Customers may request cancellation before an order has been fulfilled or dispatched by contacting customer support as soon as possible.

If the order has not yet been dispatched, WESTROW will process an eligible cancellation and issue a refund to the original payment method.

Once an order has been dispatched, cancellation may no longer be possible. Customers may instead request a refund under this policy after delivery.

If WESTROW cannot ship an order within the advertised shipping period, customers will be notified and offered the opportunity to accept the revised shipping date or cancel the unshipped order for a full refund, as required by applicable law.

7. Damaged, incorrect, or missing products

Customers who receive damaged, defective, or incorrect products should contact WESTROW and provide their order details and, where reasonably necessary, photographs.

WESTROW will evaluate the claim and provide an appropriate refund when the request is approved.

If a package is marked as delivered but has not been received, customers should contact support. WESTROW may review carrier tracking information and delivery confirmation before determining the appropriate resolution.

8. Payment statement information

Purchases from WESTROW may appear on the customer's bank or card statement under the following billing descriptor:

SP Westrow Store

Customers who do not recognize a transaction should contact our support team with the transaction date and amount so we can assist in identifying the purchase.