5. Contact information

WESTROW

Last updated: October 17, 2026

Customer support

For assistance with orders, shipping, payments, refunds, cancellations, or general inquiries, customers may contact WESTROW through our official customer support email.

Customer support email: support@westrowlxury.shop

Website:  https://westrowlxury.shop/

Please include your order number when contacting us about an existing purchase.

Business information

Store name: WESTROW

Legal seller: Tamer Simsek

Business type: Individual trader

Business address:

Mörfelder Landstraße 138
60598 Frankfurt am Main
Germany

Sales market: United States only

Store currency: USD

Online store platform: Shopify

Order and delivery information

Our products are dispatched directly from fulfillment partners in China.

Order processing takes up to 48 hours following successful payment confirmation.

Standard delivery takes 8 to 10 business days after dispatch.

Standard shipping is free for eligible United States orders.

Refund assistance

Customers may request a refund within 30 calendar days after receiving their order.

Approved refunds do not require physical product returns.

Refunds are issued to the original payment method and generally appear within 5 to 10 business days following approval and initiation.

For questions regarding a refund, please contact our support email and provide the relevant order number.

Payment statement information

Purchases from WESTROW may appear on the customer's bank or credit card statement as:

SP Westrow Store

Customers who need help identifying a transaction should contact customer support with the transaction date and amount.

Privacy and legal inquiries

For privacy requests, questions about personal information, or legal correspondence, customers may contact:

Responsible person: Tamer Simsek

Trading name: WESTROW

Address: Mörfelder Landstraße 138, 60598 Frankfurt am Main, Germany

Contact email: support@westrowlxury.shop

Website: https://westrowlxury.shop/